Privacy Policy

Privacy Notice Overview

This privacy notice applies to our International Driving Permit translation service website and is operated by IDTD Office. Safeguarding your privacy is our highest priority, and this comprehensive policy details how we collect, process, and protect your personal information. It has been designed to help you understand our data handling practices regarding the collection, use, and disclosure of personal information.

As standard practice with commercial websites, we utilize technologies such as 'cookies' and server logs to collect information about website usage patterns. This data may include your visit duration, pages accessed, time spent on our platform, referring websites, subsequent destinations, and your IP address for security purposes.

Please examine this policy thoroughly, as it is designed to help you make informed decisions about sharing your personal information with us. Our policy adheres to applicable laws in multiple jurisdictions, including the European Union's General Data Protection Regulation (GDPR) and various international privacy standards. If you believe this policy does not meet your local jurisdiction's requirements, please contact us immediately.

Eligibility and Consent

By accessing this website and agreeing to this policy, you confirm that you have reached the legal age of majority in your jurisdiction and possess the legal authority to utilize the services we provide. You also consent to the processing of your personal data as outlined in this policy.

Review and Modification of Privacy Policy

This policy is effective as of the date listed above. IDTD Office may update this notice as necessary to reflect changes in our practices or applicable laws. We recommend reviewing this page periodically for updates. Continued use of the website or services after any modifications constitutes acceptance of the revised policy.

Introduction to Data Processing

In legal terms, "processing" refers to the collection, storage, transfer, use, or any other action involving your information. We take your privacy and confidentiality seriously and want you to ensure that any personal data shared with us will not be used for unintended purposes or fall into unauthorized hands. IDTD Office is committed to maintaining the confidentiality of all the information you provide. Our policy complies with the EU's General Data Protection Regulation (GDPR) and other applicable privacy laws. The law requires us to inform you about your rights and our responsibilities in processing and controlling your personal data.

Information We Collect and Process

When you apply for an International Driving Permit translation through our service, we collect and process the following categories of information:

Personal Information

• Identity Data: Your complete legal name, email address, date of birth, and residential address details including city, state, and postal code
• License Information: Driver's license number, issuing authority, issue date, expiry date, license categories and endorsements
• Documentation: High-resolution photographs of your driver's license (front and back) and current identification photo for verification
• Digital Signature: Electronic signature captured for verification and authentication purposes
• Payment Information: Credit or debit card details and billing information processed securely through our payment processor

Non-Personal and Demographic Information

We may also collect non-identifiable demographic data to improve our services and customize your experience. This information helps us:

• Analyze audience size and usage patterns
• Store your preferences to personalize your experience
• Recognize returning users for enhanced service delivery
• Provide the translation services you have requested
• Optimize our platform performance and functionality

Technical Data Collection

We employ various technologies to enhance your experience and ensure security:

• Log Data: When technical issues occur, we collect diagnostic data including your device's IP address, device identifier, operating system version, browser type, and timestamp of incidents
• Cookies: Small files stored on your device to remember preferences and maintain login sessions. You can disable cookies through your browser settings, though some site features may not function optimally
• Web Analytics: Tools embedded in our pages that help us track page visits, user interactions, and content engagement to measure service effectiveness and improve user experience

How We Use Your Information

We process your personal information based on contractual obligations and legitimate business interests for the following purposes:

• Processing and fulfilling your International Driving Permit translation application
• Verifying your identity and validating driver's license information
• Creating your official IDP translation document according to international standards
• Communicating with you about your application status and delivery updates
• Processing secure payments for our translation services
• Providing comprehensive customer support and technical assistance
• Presenting relevant content and improving platform functionality
• Fulfilling contractual obligations and enforcing our legal rights
• Notifying you of any changes to services, products, or policies

We may aggregate this information for general analytical purposes such as monitoring service performance and user satisfaction, but any data used this way will not personally identify you.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in website operation, business conduct, statistical analysis, email delivery, customer support, and document delivery. These parties are contractually obligated to use your data only for specified services and maintain its confidentiality
• Legal Requirements: We may disclose your information when required by law, legal process, or if we believe it is necessary to comply with judicial proceedings, protect our rights or property, or safeguard the personal safety of users and the public
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction

Behavioral Advertising and Marketing

We may use your personal data to provide personalized advertisements or marketing communications that we believe may interest you based on your service usage. To learn more about targeted advertising practices, you can visit the Network Advertising Initiative at https://www.networkadvertising.org. You can opt out of Google's targeted advertising at https://www.google.com/settings/ads/anonymous.

You can also opt out of certain advertising services through the Digital Advertising Alliance at http://optout.aboutads.info/.

Data Security and Encryption

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL Encryption: We use Secure Sockets Layer (SSL) certificates to encrypt data transmitted between you and our website, ensuring secure communication
• Secure, regularly updated servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Limited access to personal information on a strict need-to-know basis
• Employee training on data protection and confidentiality requirements

IDTD Office is hosted in the United States, and by using our services, you consent to the transfer and processing of your data in the U.S. While we implement reasonable security measures, we cannot guarantee absolute security and will notify you promptly of any data breaches or unauthorized disclosures.

Data Retention Policy

IDTD Office will retain your personal data only as long as necessary for:

• Providing the translation services you have requested
• Complying with legal requirements, including tax and business record laws
• Supporting legal claims, defenses, or regulatory investigations
• Maintaining service quality and customer support capabilities

Typically, we retain application data for 7 years for legal, administrative, and quality assurance purposes, after which it is securely disposed of according to industry standards.

Verification of Identity

We take reasonable steps to verify your identity before processing requests to access, edit, or delete your personal data to ensure security and prevent unauthorized access to your information.

Your Rights and Control

Depending on your location, you may have the following rights regarding your personal information:

• Access: Right to access and receive a copy of your personal data
• Rectification: Right to correct inaccurate information
• Erasure: Right to request deletion of your personal data
• Restriction: Right to limit or restrict the processing of your data
• Portability: Right to receive your data in a structured, machine-readable format
• Objection: Right to object to certain types of processing
• Withdrawal: Right to withdraw consent for data processing

EEA Data Subject Rights

If you are located in the European Economic Area (EEA), you have specific enhanced rights regarding the processing of your personal data under GDPR. To exercise any of these rights, please contact us at support@idtpermit.com with specific details about your request.

Opt-Out and Unsubscribe Options

You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails. To unsubscribe from newsletters or marketing materials, simply click the unsubscribe link in any email or contact us directly. Please note that you may still receive transactional emails related to your service.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Intellectual Property Protection

IDTD Office owns or is licensed to use all intellectual property related to our website, including trademarks, logos, names, designs, and content. You do not have permission to use or modify any of these materials without our express written consent.

Limitation of Liability

The materials on this site are provided "as is" without any express or implied warranties. IDTD Office is not liable for any damages resulting from the use of the site, including but not limited to loss of profits, business interruption, or personal injury, beyond the scope permitted by applicable law.

Policy Enforceability

If any part of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full effect and continue to be binding.

Contact Information

For questions about this privacy policy, to exercise your rights, or to report privacy concerns, please contact us:

• Email: support@idtpermit.com
• Privacy Officer: privacy@idtpermit.com
• Address:
  Office 1205, Al Reem Tower

  United Arab Emirates

  Business Bay, Dubai